Privacy Policy

Karkeya's Privacy Policy — Your data is completely safe

We are fully transparent about how your personal information is collected, used, and protected at Karkeya. Reading this Privacy Policy will help you understand exactly what rights you have over your data.

Last Updated: January 2026 Applicable: karkeya.win Language: English
SSL Encryption
No Data Shared with Third Parties
Sale of Data Prohibited
Your Rights Are Protected
Core Commitments

How We Respect Your Privacy

The key pillars of Karkeya's Privacy Policy at a glance.

Secure Data Storage

All your personal information is stored on encrypted servers. The latest technology is used to protect against unauthorized access.

Sale of Data Prohibited

Karkeya never sells your personal information to advertisers or third parties. Your data is used exclusively to improve the quality of service we provide you.

Your Control

You can view, update, or request deletion of your stored data at any time. You are the owner of your information.

SSL Encryption

All browsing and transactions on the Karkeya site are secured with SSL/TLS encryption. Look for the padlock icon in your browser to confirm.

Cookie Transparency

We only use necessary cookies and give you the ability to manage your cookie preferences. Consent is obtained before any tracking cookies are used.

Immediate Breach Notification

In the event of a security breach, Karkeya will notify affected members as quickly as possible and take all necessary steps.

Note: This Privacy Policy applies to all services on the Karkeya (karkeya.win) platform. By using our site or app, you are considered to have accepted this policy.

1Introduction

Karkeya is a trusted online gaming and Sports Betting platform in Bangladesh. We believe your personal privacy is a fundamental right. This Privacy Policy is designed to inform you about what data Karkeya collects, why it is collected, how it is used, and what rights you have over your information.

Karkeya's Privacy Policy is held to the highest standards at all times. We only collect the data that is genuinely necessary to provide our services. Your information is completely safe with us and will never be sold to third parties under any circumstances.

Karkeya is committed to taking strict disciplinary action in the event of any policy violation. Every member of our staff receives privacy protection training.


2What Information We Collect

Karkeya collects certain information for specific purposes. This data falls into two categories — what you provide directly, and what is collected automatically through your use of the platform.

Types of Data Example Reasons for Collection
Identity Information Name, date of birth, national ID number Account verification and age confirmation
Contact Information Mobile number, email address Account management and support
Financial Information Mobile banking number, transaction history Payment Processing & Fraud Prevention
Device Information IP address, device type, browser Security & Service Improvement
Usage Data Page visits, game history, betting patterns Delivering a Personalized Experience

Karkeya never stores your password in plain text. Passwords are always kept in hashed form.


3How Your Information Is Used

Karkeya uses the data it collects solely for the purposes listed below. Your information is never used for any additional or unrelated purpose.

  • To create, manage, and verify your account.
  • To process all financial transactions, including deposits and withdrawals.
  • To detect and prevent fraud, money laundering, and other illegal activities.
  • To provide customer support and resolve issues.
  • To recommend games and provide personalized offers based on your preferences.
  • To improve platform security and performance.
  • To fulfill legal obligations and provide necessary information to regulatory bodies.
  • To send promotional offers and updates (only with your consent).

Important: You can opt out of marketing messages at any time. Contact our support team to unsubscribe.


4Data Sharing & Disclosure

Karkeya does not sell your personal information to third parties. However, data may be shared in certain limited circumstances.

  • Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive limited information solely to process transactions.
  • Technology Service Providers: Hosting, cybersecurity, and analytics software providers — bound by strict confidentiality agreements.
  • Legal Authorities: Required information may be disclosed in response to a court order or government directive.
  • Fraud Prevention: To verify information with industry-specific fraud prevention agencies.

All third-party partners are contractually bound to uphold Karkeya's privacy standards. They may not use your data for their own purposes.


5Data Retention & Duration

Karkeya only retains your data for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a specified period to meet legal and regulatory requirements.

  • Transaction records — up to 7 years (in accordance with financial regulations).
  • Identity verification documents — 5 years after account closure.
  • Customer support communications — 3 years.
  • Gaming history — 2 years.
  • Logs and device data — 1 year.

Once the retention period expires, data is securely deleted or anonymized.


6Cookie Policy

Cookies and similar technologies are used on the Karkeya website and app. Cookies are small text files stored on your device that help our site function more effectively.

  • Essential Cookies: Required for core site functionality. These cannot be disabled.
  • Functional Cookies: To remember your preferences and settings.
  • Analytics Cookies: To analyze and improve site usage — only with your consent.
  • Marketing Cookies: To display relevant advertisements — only with your consent.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.


7Your Rights

Karkeya fully respects your rights regarding your personal data. Your key rights are outlined below.

Right to Access

You may request to view any personal information Karkeya holds about you.

Right to Rectification

You may request correction of any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data under certain circumstances.

Right to Restrict Processing

You can object to or restrict the use of your data.

Right to Data Portability

You can receive your data in a commonly used, portable format.

Right to Withdraw Consent

You may withdraw your consent at any time.

To exercise any of your rights, contact our support team: [email protected] — We aim to respond within 30 days.


8Minor Protection

Karkeya strictly prohibits registration and gaming by anyone under the age of 18. Protecting minors is our highest priority.

  • Age verification is required at the time of registration.
  • Any account identified as belonging to a minor will be closed immediately.
  • No data from minors is knowingly collected.
  • If a parent or guardian informs us that a minor has opened an account, immediate action will be taken.

If you suspect a minor in your household is using Karkeya, please contact our support team immediately.


9Security Measures

Karkeya uses industry-leading, state-of-the-art technology to protect your data. Our security framework is multi-layered and continuously updated.

  • SSL/TLS Encryption: All data transmitted on the site and app is encrypted.
  • Two-Factor Authentication (2FA): An additional layer of security at login.
  • Firewall & DDoS Protection: Prevention of unauthorized access and attacks.
  • Regular Security Audits: Regular audits conducted by third-party experts.
  • Access Control: Staff members can only access the information required for their specific role.
  • Data Backup: Regular encrypted backups to prevent data loss.

Despite all these measures, 100% security on the internet cannot be guaranteed. We encourage you to stay vigilant — never share your password and avoid clicking on unfamiliar links.


10Privacy Policy Updates

Karkeya reserves the right to update this Privacy Policy when necessary. You will be notified in advance of any significant changes.

  • Notification of changes will be sent via email or platform notification.
  • The date of the most recent update will always be displayed at the top of this page.
  • Continued use of the site after any changes constitutes acceptance of the updated policy.
  • If you do not wish to accept the updated policy, you may request to close your account.

11Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our support team. We're always here to help.

  • Email: [email protected]
  • Live Chat: Log in to the platform and click the support icon.
  • Response time: typically within 24–48 hours.

Karkeya is committed to protecting your privacy. Your information is completely safe with us.

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